This Privacy Policy explains how Fazel Rostamzadeh Bakhtiyari (ABN 37 503 342 642) of Gold Coast, Queensland, Australia (we, us or our) collects, uses, discloses and protects personal information in connection with the Fellowship Ready website, applications and related services (the Service). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Service, you agree to the handling of your personal information as described in this policy.
1. Personal information we collect
We may collect and hold the following kinds of personal information:
- Account information — your name, email address and password. Passwords are stored in hashed form by our authentication provider; we do not have access to your plain-text password.
- Profile information — optional details you provide, such as your training stage.
- Usage information — practice and exam activity, answers you submit, scores, progress data, and technical data such as IP address, device and browser information, and session and device identifiers used to operate and secure the Service.
- Payment information — subscription and billing records. Card payments are processed by our third-party payment provider; we receive limited billing information and do not collect or store your full card number.
- Communications — correspondence you send us, and content you upload to the Service (for example, where you have an administrator role).
2. How we collect it
We collect personal information directly from you when you create an account, use the Service, or contact us; automatically as you use the Service (including through cookies and server logs); and from third-party providers that help us operate the Service, such as our authentication and payment providers. If you provide personal information about another person, you must have their consent to do so.
3. Why we collect and use it
We collect, hold and use personal information to:
- create, manage and secure your account;
- provide the Service and its learning features, including progress tracking and drills;
- process payments, subscriptions and related billing;
- communicate with you, including service messages and reminders you have opted into;
- detect, prevent and respond to misuse, account sharing, fraud and security issues;
- maintain, analyse and improve the Service; and
- comply with our legal obligations.
4. Disclosure of personal information
We disclose personal information to third-party service providers who help us operate the Service — including providers of hosting and database services, authentication, payment processing, email delivery, and automated content processing (including artificial intelligence). We require these providers to handle personal information consistently with this policy and applicable law. We may also disclose personal information where required or authorised by law, or to protect our rights, users or the Service. We do not sell your personal information.
5. Overseas disclosure
Some of our service providers store or process data outside Australia, including in the United States and other countries. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled appropriately; however, overseas recipients may not be subject to the Privacy Act, and by using the Service you acknowledge and consent to your personal information being handled overseas on this basis.
6. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, manage your session, remember your preferences, and operate security features such as device and concurrent-session limits. You can control or disable cookies through your browser settings, but some features of the Service may not function properly if you do.
7. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure — including encryption in transit, access controls and use of reputable infrastructure providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Retention
We retain personal information for as long as your account is active and as needed to provide the Service, and afterwards for as long as reasonably necessary to meet our legal, accounting, tax and dispute-resolution obligations. When personal information is no longer required, we take reasonable steps to delete or de-identify it.
9. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading, by contacting us using the details below. We will respond within a reasonable period. You can update much of your account information directly within the Service. In limited circumstances permitted by law we may decline a request, in which case we will explain why.
10. Marketing and communications
We will only send you marketing communications where you would reasonably expect it or you have consented, and you can opt out at any time using the unsubscribe link in those messages or by contacting us. Communications necessary to operate the Service — such as billing, security and account notices — are not marketing and may still be sent to you.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
12. Children
The Service is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take reasonable steps to delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its version number and last-updated date, is always available on this page. Material changes will be notified by reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
14. Contact us
For any privacy question, request or complaint, contact us at [CONTACT EMAIL]. This Privacy Policy should be read together with our
Terms & Conditions.